FAQs (Frequently Asked Questions)
Order Information
Payment Methods
We accept payments via Debit/Credit cards, Paypal, ^Bank transfer and ^PayNow.
^Instructions on making payments via bank transfer and PayNow will be shown upon checkout. We can offer credit terms for bulk purchases if you are from an educational institution and we can issue e-invoices. Please contact us at hello@learningvessels.com or +65 8817 0597.
What are your delivery charges?
We provide a flat delivery rate of $4. For bulk orders, please contact us at hello@learningvessels.com or +65 8817 0597.
How long does delivery take?
Items that we have ready stock of will be delivered in approximately 3-5 working days. Some of our products are prepared only upon ordering, hence there will be a lead time for production before delivery. Please check our product descriptions. We will also inform you by email if we need a longer lead time to complete your order. Please do ensure that your shipping address is correct so that our items can reach you safely!
I have not received my order. What should I do?
Do contact us at hello@learningvessels.com or +65 8817 0597 if you have not received your item within the expected delivery period (up to 5 working days for items we have on-hand, or preparation + delivery period that we indicate to you by email after receiving your order.)
Where do you ship to?
We mainly ship our items within Singapore but, if you would like your items delivered overseas, please contact us at hello@learningvessels.com. We can calculate the shipping cost for your order based on available shipping methods for your consideration first.
Can I self pick-up? Do you have a physical store/office?
We currently do not have a physical shop. As such, all orders are to be made online. If you have any special order requirements, do contact us at hello@learningvessels.com or +65 8817 0597.
What is your return/refund policy?
Please refer to our Return/Refund Policy. For our digital downloadable products, all sales are final and no refunds are allowed.
Programmes & Workshops
I’m interested to volunteer for the ELP programme. Is there an age limit to be a volunteer?
We’re happy to hear that! The age limit for our volunteers vary depending on which partner charity you volunteer with. Right now, the age limits range from 14 to 18.
How do I sign up as a volunteer?
You may fill up our contact form to sign up. We will be in touch with you afterwards!
I am not sure if my child has a learning difficulty. Are you able to test my child?
We do conduct informal screening tests to determine if the children in our programme could be at risk of a learning difficulty. We also partner with an Educational Psychologist to conduct screening or full assessments for children in our charity-based programmes. However, we do not provide once-off screening/testing services, and would recommend that you approach the Dyslexia Association of Singapore or KKH’s Child Development Clinic for formalized screening or assessments.
Do you do customized workshops?
How early do I need to book a customized workshop?
Please provide us at least 6 weeks’ of preparation time.
I have booked a customized workshop earlier but I need to cancel it. What is your workshop cancellation policy?
Please refer to our Return/Refund Policy.
Where are your workshops held at?
For customized workshops, we will usually require the workshop requestor to provide a venue. If the requestor does not have a venue, we can help to source for one and pass on the cost of the venue to the requestor. For our general workshops, we will indicate the venue within each workshop’s description.
How long do your workshops usually take?
It varies depending on the content and the age and number of attendees - our shortest workshops take an hour. Our longest could run from 9am to 5pm!
I have signed up a workshop for myself but am unable to make it. Am I able to get a refund?
Please check our Refund Policy.